System Support
Rolling out a new system across a large network can be very challenging so On Brand On TimeTM offer all the help you need to get the system up and running. Once all your users across the networking are set up on the system, we provide on-going support to answer day-to-day operational queries and resolve any issues that occur.
Your Client Service Team
Once you’ve signed up with us, we will assign you a dedicated Client Service Team. These named contacts will learn all about what you would like to achieve and will be available to provide system support to you and your network on an on-going basis.
System Set Up
We’ll work closely with to you to establish an Operational Brief where we can specify which templates you need and what you want them to do. Once this is agreed, we do everything we can to deliver the full system within four weeks.
Training
When the system is ready to go, you can either roll it out in stages or launch across your whole network in one go. Whichever you choose, your Client Service Team will provide training to all your users through either webinars or regional seminars as appropriate.
Offline Orders
If you have any ad hoc orders which aren’t suitable for the templates in your library, your Client Service Team can process those for you. They can seek approval from Head Office to help maintain brand consistency if necessary.
Design Service
For designs at short notice, Your Client Service Team can offer graphic design services for last minute or one-off projects. We can also offer design packages for complete rebrands with the added benefit of updating your template library at the same time.
Review
To ensure our services continue to meet your needs, your Client Service Team will meet with you every six months to review all aspects of the system and discuss how it’s being used throughout your network. We can use these meetings to shape the development of your system going forward.